Frequently Asked Questions

1. What does a Professional Organiser do? A Professional Organiser helps you find a place for everything so that it's easy to keep everything in its place.
   

2. Is my home too messy for you to begin? Nope! Observing how your home functions in its natural state helps identify where the space is failing you and where improvements can be made.
   

3. How should I prepare for your visit? There's absolutely no need to prepare. Aside from general cleaning (e.g., dirty clothes, dishes, etc.), tidying your space beforehand won't help either of us.
   

4. Will you force me to throw things away? While I will encourage you to let go of the things that doen't seem to be serving you, I'm only here to assist and guide you in decision-making, the final decision is always yours.
   

5. Who does the work? You decide what stays and what goes so your participation is crucial, but provided you're available for decisions, I can work independently and you can choose your level of involvement in the hands-on work.
   

6. Do I need to buy organising items? It's best not to purchase organising or storage items until after the decluttering process is complete. Once your space is clear, we'll have a better idea of what you need. Our goal is to create a space that suits your preferences, so we'll use any existing items where possible, and recommend any products when needed.
   

7. What happens to unwanted items? We remove everything for you, donating usable items and striving to dispose of everything else as sustainably as possible. Our services does not include the removal of dangerous or difficult items, however, we can arrange a council pick up on your behalf.
   

8. What if I need to cancel or reschedule? We understand that plans can change. We kindly request a minimum of 24 hours' notice for schedule changes and cancellations. Scheduling changes made after this timeframe will incur a $50 change fee. Cancellations made after this timeframe will be subject to a $100 late cancellation fee.
   

9. How do I make a payment? We accept cash or direct deposit (including PAYID). Credit card payments can be arranged and will incur a 3% fee.
   

10. How long will the process take? This depends on the size and stage of your home and the type of services required. During the consultation we can provide you with a general guide, but the actual time required will become clearer during the process.
    

11. Can you sell my items? Unfortunately we do not provide this service. However, upon request, we can help set you up to list items online.
    

12. Will you clean? While the service will include some light cleaning (wiping of surfaces, etc.), it is not a cleaning service. You may like to organise that separately with another provider after the visit.